Terms & Conditions
Welcome to [Nutribowls]. These Terms & Conditions explain the rules for using our website, app, and food delivery services.
By placing an order with us, you agree to these Terms & Conditions. Please read them carefully.
1. About Our Service
[Business Name] provides fresh salads, healthy meals, beverages, and other food products through our website, mobile application, or other approved ordering channels.
We aim to provide fresh, good-quality food and timely delivery. Product availability, prices, ingredients, and delivery times may change from time to time.
2. Placing an Order
When placing an order, please make sure that the information you provide is correct.
You may be required to provide:
Your name
Mobile number
Email address
Delivery address
Food and order details
Payment information
Before completing your order, please check the items, quantity, delivery address, special instructions, and total amount.
Once an order is successfully placed, you will receive an order confirmation through the contact details you provided.
We may contact you if we need to confirm any information about your order.
Order Acceptance
An order is considered accepted when we confirm it through our website, app, SMS, email, WhatsApp, or another approved communication method.
We may cancel an order in limited circumstances, such as:
The selected item is unavailable
The delivery address is outside our service area
There is an incorrect price or product information due to a technical error
We suspect fraudulent or unauthorized activity
We are unable to safely prepare or deliver the order
If we cancel an order after payment has been made, we will process an applicable refund according to our Refund Policy.
3. Food Information and Special Requests
We provide information about our food, including ingredients or other product information where applicable.
If you have a food allergy, intolerance, or specific dietary requirement, please inform us before placing your order.
Although we take reasonable precautions, our kitchen may handle common allergens. Therefore, we cannot guarantee that food will be completely free from traces of allergens.
Customers should review the food and ingredient information carefully and contact us if they have questions before ordering.
4. Prices and Taxes
Prices displayed on our website or app are shown in Indian Rupees (INR).
The applicable taxes, delivery charges, packaging charges, or other applicable fees will be shown during the ordering process, where applicable.
We may change prices from time to time. The price applicable to your order will generally be the price shown at the time you place the order.
5. Payments
We may offer payment methods such as:
Credit or debit cards
UPI
Net banking
Digital wallets
Cash on Delivery, where available
Other payment methods displayed at checkout
Payments made online may be processed through third-party payment providers.
Your payment may be subject to the payment provider’s terms and conditions.
If an online payment fails but money is deducted from your account, please contact us with your order details. We will help you track the payment and refund process where applicable.
6. Delivery
We deliver to locations that are shown as serviceable on our website or app.
The estimated delivery time is provided for guidance and may change because of:
Traffic
Weather
High order volumes
Delivery partner availability
Unexpected operational problems
Events outside our reasonable control
We will make reasonable efforts to deliver your order within the estimated time.
Please provide a complete and accurate delivery address and remain available at the provided contact number.
If the customer is unavailable at the delivery address or provides an incorrect address or contact number, additional delivery attempts or charges may apply where reasonably applicable.
For food safety and quality reasons, we may not be able to keep prepared food for an extended period or redeliver it after an unsuccessful delivery.
7. Delivery Partners
We may use our own delivery staff or third-party delivery partners.
Where a third-party delivery partner is used, we may share the information reasonably necessary to complete your delivery, such as your name, phone number, delivery address, and order details.
We expect our delivery partners to handle customer information responsibly.
8. Cancellation Policy
Because our food is prepared fresh after an order is placed, cancellation options may be limited once preparation has started.
Customer Cancellation
You may request cancellation as soon as possible after placing your order.
If the cancellation request is received before we start preparing the order, we may cancel the order and provide an applicable refund.
Once food preparation has started, cancellation may not be possible.
Once the order has been dispatched for delivery, it generally cannot be cancelled.
Any refund will be handled according to the Refund Policy below.
For subscription, meal-plan, or recurring orders, separate cancellation terms may apply and will be shown at the time of purchase.
9. Refund Policy
We want you to have a good experience with our food and service. If there is a genuine problem with your order, please contact us as soon as possible.
A refund, replacement, or other appropriate resolution may be considered in situations such as:
The order was cancelled by us after payment
You received the wrong item
An item was missing from your order
The food was delivered in an unsuitable condition
The order was damaged during delivery
You were charged incorrectly
There was another genuine issue with the order
We may ask for order details, photographs, or other reasonable information to understand and verify the issue.
Refund Method
Where a refund is approved:
Online payments will generally be refunded through the original payment method or another appropriate method.
Refund processing time may depend on the payment provider or bank.
For Cash on Delivery orders, we may use an appropriate refund method agreed with the customer.
The exact refund amount may depend on the circumstances of the order and the applicable law.
We will not unfairly deny a refund where a refund is required under applicable consumer-protection law. India’s Consumer Protection (E-Commerce) Rules address situations involving goods or services that do not match agreed characteristics or where delivery is delayed in circumstances covered by the rules.Â
10. Order Issues and Complaints
If you receive an incorrect, damaged, incomplete, or otherwise problematic order, please contact us as soon as reasonably possible.
Please provide:
Order number
Registered mobile number or email address
Description of the problem
Photographs or other supporting information, where appropriate
We will review the complaint and work with you to provide an appropriate resolution.
11. Promotional Offers and Discounts
From time to time, we may offer discount codes, promotional offers, free delivery, or other benefits.
Each offer may have its own terms, including:
Validity period
Minimum order value
Eligible products
Maximum discount
Customer eligibility
One-time or limited usage
Promotional offers cannot be exchanged for cash unless specifically stated.
We reserve the right to withdraw or modify an offer where permitted by law, including where there has been misuse or a technical error.
12. Customer Accounts
If you create an account, you are responsible for keeping your login details secure.
Please notify us if you believe someone has accessed your account without permission.
You should provide accurate and up-to-date information when using our services.
13. Use of Our Website and App
Customers must not:
Use our website or app for unlawful purposes
Attempt to gain unauthorized access to our systems
Interfere with the operation of our website or app
Submit false or misleading information
Use our services for fraudulent activities
Copy or misuse our content, branding, images, or materials without permission
We may restrict or suspend access where reasonably necessary to protect our business, customers, or systems.
14. Food Quality and Availability
We make reasonable efforts to ensure that the food shown on our website or app is accurately described.
However, the appearance of food may vary slightly from photographs because our products are prepared fresh.
Some ingredients or products may occasionally be unavailable. If this happens, we may contact you regarding an alternative or refund, as appropriate.
15. Limitation of Liability
We will take reasonable care in preparing and delivering your order.
To the extent permitted by applicable law, we are not responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, traffic restrictions, natural disasters, government restrictions, major technical failures, or other unexpected events.
Nothing in these Terms & Conditions is intended to remove or limit any consumer rights or legal protections that cannot legally be excluded.
16. Privacy
We collect and use customer information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared with service providers such as payment and delivery partners.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
When we make changes, we will update the “Last Updated” date on this page.
The updated Terms & Conditions will apply to orders placed after the updated version is published, subject to applicable law.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in India.
Any dispute will be handled by the appropriate authorities or courts having jurisdiction under applicable law.
Nothing in these Terms & Conditions limits any consumer rights available under Indian law. The Consumer Protection Act, 2019 provides a framework for consumer protection and consumer dispute redressal in India.Â
19. Contact Us
If you have questions about these Terms & Conditions, an order, cancellation, refund, or any other issue, please contact us:
[Business Name]
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Address: [Business Address]
We will make reasonable efforts to review and respond to customer complaints promptly.
Refund & Cancellation Policy
At [Nutribowls], we prepare our food fresh for our customers. Because of this, cancellation and refund rules may be different from those for non-food products.
Cancellation Before Food Preparation
If you request cancellation before we begin preparing your order, we will generally cancel the order and process an applicable refund.
Cancellation After Preparation
Once preparation has started, cancellation may not be possible because the food has been prepared specifically for your order.
If cancellation is requested after preparation has started, we will review the circumstances and determine whether a refund or other resolution is appropriate.
Cancellation After Dispatch
Orders that have already been dispatched for delivery generally cannot be cancelled.
If there is a genuine problem with the order, please contact us and we will review the issue.
Refunds for Incorrect or Missing Orders
If you receive the wrong food or an item is missing, please contact us as soon as possible.
After verification, we may provide:
A replacement item
A refund for the affected item
A partial refund
Another appropriate solution
Refunds for Damaged or Poor-Condition Food
If your order arrives damaged or in an unsuitable condition, please contact us promptly and provide photographs where possible.
We will review the issue and may provide a replacement or refund where appropriate.
Failed Delivery
A refund may not be available if delivery could not be completed because:
The customer provided an incorrect address
The customer was unavailable or unreachable
The customer refused to accept the order without a valid reason
The delivery location was outside the serviceable area
However, each situation may be reviewed individually and applicable consumer rights will continue to apply.
Payment Failure
If your payment fails but your bank or payment provider shows that the amount was deducted, please contact us.
We will check the transaction and, where appropriate, arrange for the amount to be refunded or otherwise resolved.
The time taken for a refund to appear in your account may depend on your bank or payment provider.
How to Request a Refund or Cancellation
Please contact us using:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Please provide your order number, registered phone number, and details of your request.
For food-quality or delivery complaints, photographs may be requested to help us investigate the issue.
