At NutriBowls, we prepare fresh salads, fruit bowls, healthy meals, beverages, and other food products with care and deliver them to our customers as fresh as possible. Since our products are perishable and freshly prepared, timely delivery and proper handling are important to maintain their quality.

1. Delivery Areas

We currently provide delivery services in selected locations within Delhi-NCR, including Noida,  and nearby areas, subject to availability.

Delivery availability may vary depending on the customer’s location, delivery capacity, weather conditions, and operational requirements.

2. Delivery Time

Orders are generally prepared fresh and dispatched according to the selected delivery slot or estimated delivery time shown at the time of ordering.

Delivery times may vary due to:

• Traffic and road conditions
• Weather conditions
• High order volumes
• Unexpected operational delays
• Customer availability
• Incorrect or incomplete delivery information

While we make every reasonable effort to deliver orders within the communicated time, delivery times are estimates and may occasionally be delayed due to circumstances beyond our control.

3. Fresh Food Delivery

Our salads, fruit bowls, meals, smoothies, and other fresh-food products are prepared close to the time of dispatch.

Customers are advised to consume the products as soon as possible after delivery and store them under appropriate refrigeration conditions when immediate consumption is not possible.

4. Delivery Charges

Applicable delivery charges, if any, will be displayed during the checkout process or communicated to the customer before confirmation of the order.

Delivery charges may vary based on location, order value, delivery distance, or applicable offers.

5. Customer Availability

Customers are requested to ensure that someone is available to receive the order at the provided delivery address.

If the customer is unavailable, provides an incorrect address or phone number, or does not respond to delivery attempts, NutriBowls may not be able to guarantee successful delivery.

Any additional delivery attempt, where applicable, may be subject to additional charges.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information, including:

• Name
• Mobile number
• Building/office name
• Flat/office number
• Street/locality
• PIN code
• Any relevant delivery instructions

NutriBowls will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Order Cancellation Before Dispatch

Cancellation requests may be accepted only if the order has not yet been prepared or dispatched.

Because our products are freshly prepared and perishable, orders that have already entered the preparation or dispatch process may not be eligible for cancellation or refund.

8. Delayed or Failed Delivery

If your order is significantly delayed or you experience a delivery-related issue, please contact our customer support team as soon as possible with your order details.

We will review the situation and, where appropriate, provide a suitable resolution in accordance with our Refund & Replacement Policy.

9. Contact Us

For delivery-related queries, please contact us through the contact details provided on our website.

NutriBowls reserves the right to update this Shipping & Delivery Policy from time to time. Any changes will be  published on this page.