At NutriBowls, we take great care to prepare and deliver fresh, hygienic, and high-quality food products. Because our products are perishable and prepared specifically for each order, our refund and replacement policy is designed to address genuine quality, order, and delivery issues fairly.

1. Fresh & Perishable Products

Our salads, fruit bowls, healthy meals, smoothies, beverages, and other fresh-food products are perishable.

For food safety and hygiene reasons, we generally do not accept returns of food products once they have been delivered.

If you receive an order that has a genuine issue, please contact us as soon as possible so that we can review and resolve the matter.

2. Situations Eligible for Replacement or Refund

A replacement or refund may be considered in cases such as:

• Wrong product delivered
• Missing item from the order
• Product received in damaged condition
• Product appears spoiled or is not reasonably fit for consumption at the time of delivery
• Significant quality issue attributable to our preparation or packaging
• Order received in a condition that indicates damage during delivery

Each complaint will be reviewed individually.

3. Reporting a Problem

If you receive an incorrect, damaged, spoiled, or otherwise problematic product, please contact us within 2 hours of delivery.

To help us investigate the issue, customers may be required to provide:

• Order number
• Customer name and registered mobile number
• Description of the issue
• Clear photographs or videos of the product and packaging
• Any other relevant information requested by our team

For food-quality complaints, customers should not consume the product if they believe it is spoiled or unsafe.

4. Replacement

Where a replacement is approved, NutriBowls may provide the affected item again, subject to product availability and delivery feasibility.

The replacement will normally be for the affected product only and not necessarily the entire order.

5. Refunds

Where a refund is approved, the refund amount will generally correspond to the affected product or the portion of the order impacted by the issue.

Approved refunds will be processed through the original payment method, where technically possible.

The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

6. Non-Refundable Situations

Refunds or replacements may not be provided in situations including:

• Change of mind after placing an order
• Customer ordered the wrong product
• Customer provided an incorrect or incomplete delivery address
• Customer was unavailable to receive the order
• Product was left unattended after delivery
• Product was improperly stored after delivery
• Complaint was raised significantly after delivery
• Product was consumed and a complaint is subsequently raised without sufficient evidence of a product-related issue
• Preference-related complaints, such as personal taste or ingredient preference, where the product was prepared according to the order
• Issues caused by circumstances outside NutriBowls’ reasonable control

7. Order Cancellation

Because our products are freshly prepared, cancellation requests are generally accepted only before the order enters the preparation process.

Once preparation or dispatch has started, cancellation may not be possible and the order may not qualify for a refund.

8. Subscription Orders

For subscription plans, each delivery is prepared according to the selected subscription schedule.

If a customer needs to pause, reschedule, or modify a subscription delivery, the request should be made within the applicable cut-off time communicated by NutriBowls.

Refunds for unused subscription deliveries, cancellations, or modifications will be handled according to the specific subscription terms applicable to the plan purchased.

9. Refund Processing

Once a refund is approved, NutriBowls will initiate the refund process within a reasonable period.

The actual time for the refund to reach the customer’s account may vary depending on the payment method and financial institution.

10. Customer Support

If you have an issue with your order, please contact us with your order details as soon as possible.

Our team will review each complaint fairly and provide an appropriate resolution based on the circumstances.

NutriBowls reserves the right to amend this Refund & Replacement Policy from time to time. Any updates will be published on this page.